Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
To confirm, we are talking about this model: http://amzn.to/1P7KdIr
It does not come with the magic remote, just a standard remote.
It has a 120hz refresh rate
It has a browser, but it is not considered a "full" browser. Like most tvs, it is fairly limited and works best with simple text based sites. It does not do media rich sites, cannot play flash or sliverlight content, etc.
It does have youtube, and can play 4k content from youtube.
Frame color is both - the front bezel is metallic/gray, the back is black.