For Online Computer Support, Ask a Computer Technician
Hi, and thank you for asking your question.
May I set up a quick, secure remote session to check both of the issues now?
Please reply back using the box below. Thank you.
OK, let's get started with the remote session now. Please open up the following link:
Click 'I Agree'. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom.)
OPEN/RUN the file from your downloads, and I'll be connected.
If you face any issues, just reply back to me below. Thank you.
Thank you for the remote session. I have now opened up your question to our other experts, who will be able to assist further with this issue.
Do you get an error message when you try to install it?
I have no connection with him. I can log in and look at it for you but I require an extra charge to do so.
it probably has to do with the windows msi and net framework. They would give the win 8.1 update problems as well.
they are a pain in the you know what to fix.
you can try this utility for the msi
this one might fix the net framework
the thing is they dont always work. there are so many things that can go wrong with them and they are so intertwined with the windows os that it is just a royal pain. sometimes you have to uninstall the whole thing and re install it and even that doesnt always work because of the way they are incorporated into the windows os.
but its worth a try if you want to.