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Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
This is a “diffuse” message which simply denotes an internal fault. That can be caused by anything from debris/obstruction (paper jam, bent/damaged rails, out of place purge assembly/wiper, or dirty/dislocated encoder strip) to an actual hardware defect (bad sensor or control board, faulty carriage drive motor/gear/belt, bad printhead/carriage pcb).What we can try here are some cleaning and reset steps.
In the case of a new printer setup though, this is almost always the result of an obstruction by packing material inside, such as tape or foam.
Lift up the lid again and check carefully for any tape (blue or orange) inside, any foam blocks or strips, etc.
Remove the ink cartridges, then snap them securely back into place.
Unplug power to the printer for a moment and it should restart normally.