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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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The last time I tried to save a 15 page WPX7 document, the

Customer Question

Customer: ***** *****: The last time I tried to save a 15 page WPX7 document, the status circle kept going round and round, and the "not responding" dialogue box comes on: Since nothing ever happens when i click on "wait until program responds," i clicked on shutdown. When I tried to retrieve the documents while the file name is still there, when I click to open the file, the "not responding" sequence takes over.
JA: Thanks. Can you give me any more details about your issue?
Customer: Since the entire wordperfect program was frozen I had to restart the computer. But same problem when I tried to retrieve the file after computer booted up,
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $36) to post your type of question to Computer Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: yes
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Computer
Expert:  Martin replied 1 year ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

When did the problem start?

May I start a remote session so we can work on the problem together from your computer?

Please reply using the box below.


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