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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have used a Windows iT based computer years and had no

Customer Question

I have used a Windows iT based computer for several years and had no problem with Gateway Recently I can access all gateway functions except "Bill Paying" where the last screen does not download. I get a Fleeting Message : "Waiting for Web13 secure picture pbi1961.ashx SPIN= 7414D7DDE26C407" Which I may have copied in error because of the brief duration.
I nonmally use a shortcut for access abut have accrssed directly from the web with the same result.
I have a second lap-top running on Win-10 (Which I loath ) which accesses Gateway without any problemn.
For confidentially reasons I wish to continue using the old iT system and not have banking information on the laptop
WHat to do
Submitted: 1 year ago.
Category: Computer
Expert:  Martin replied 1 year ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

When did the problem start?

May I start a remote session so we can work on the problem together from your computer?

Please reply using the box below.


Customer: replied 1 year ago.
Problem started about 4 weeks ago - Have been using the lap to communicate with Gateway Bank
I prefen web communication
Expert:  Martin replied 1 year ago.

Might be a little difficult to diagnose properly without seeing what happens - I will need a little bit more information.

What browser and operating system are you using?

Have you got a firewall and anti virus running?

Customer: replied 1 year ago.
The Old Financial computer uses Windows iT.
The laptop uses Win-10
Customer: replied 1 year ago.
I have a firewall and regu;arly run an anti-virus program As recently as 1 hour ago
Expert:  Martin replied 1 year ago.

How about the browser?

Customer: replied 1 year ago.
Phone is not accessiable from here
Expert:  Martin replied 1 year ago.

Your phone? I'm asking about your web browser on the financial computer

Customer: replied 1 year ago.
I am inaccessible by phone Write your reply here...
Expert:  Martin replied 1 year ago.

I am not requesting you to talk to me by phone - I am simply asking what browser you use on the computer in question

Customer: replied 1 year ago.
I am using windows - pre windows 7 & 8 iT I believe
Expert:  Martin replied 1 year ago.

That's your operating system - the browser is the program you use to access websites.

I don't think I will be able to help you without a remote connection - if you would like to continue by chat I can opt out and open your question to other experts - would you prefer that?

Customer: replied 1 year ago.
Thank you - but I've got to go
Expert:  Martin replied 1 year ago.

No problem - we can continue at another time.

Hope you're enjoying your weekend!