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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have installed an HP Envy 5660 wireless printer on my

Customer Question

I have installed an HP Envy 5660 wireless printer on my windows 8 computer. The printer is connected and I can print out emails and attachments etc., but nothing from Word. Any suggestions?
Submitted: 1 year ago.
Category: Computer
Expert:  Jason Jones replied 1 year ago.


I am the person that will be helping you today.

When you attempt to print from Word, are you given any errors?

I will be standing by.

Thank you,

Customer: replied 1 year ago.
No. After I clicked on the Envy 5660 printer, whennI went to click "print" nothing happened. I could only click on "print" if our previous printer Envy 4500 was high- lighted.
Expert:  Jason Jones replied 1 year ago.

Thank you for the update.

May I start a remote screen sharing session with you so that I can better help you resolve this problem?

When the remote begins, a chat window will appear that we can use to communicate with each other.