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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I tried to upgrade my windows 7.0 and I could not. It went

Customer Question

I tried to upgrade my windows 7.0 and I could not. It went on asking me for key, but I never received one except a message to upgrade. I cannot reach Tech support. My phone number is(###) ###-#### ***** also get a message about my windows 7.0 not being genuine. It was upgraded by Dell.
Now I cannot use either windows 7 or 10
Submitted: 1 year ago.
Category: Computer
Expert:  Martin replied 1 year ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

The reason you're being asked for a key for the upgrade is because your copy of Windows 7 hasn't been verified to be genuine - if you got your operating system from factory then made an upgrade you might not know your key.

I can help you find it so you can upgrade.

May I start a remote session so we can work on the problem together from your computer?

Please reply using the box below.