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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 16226
Experience:  Over 10 years of professional experience.
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How can I get a Windows 7 installation disk or recovery disk

Customer Question

How can I get a Windows 7 installation disk or recovery disk that came pre-installed on my hp G71-34 OUS Notebook?
I have the serial number and product code and product Key number.
I upgraded to Windows 10 over 2-3 months ago. I hate it and want to go back to Windows 7. Microsoft Help Desk says I not only need the numbers but an actual installation or recovery disk.
Please help.
Submitted: 1 year ago.
Category: Computer
Expert:  Jason Jones replied 1 year ago.


I am the person that will be helping you today.

As long as you have the product code/key, you can download the CD Image from the following page:

After you download the 'image', which is a cd image, you will need to burn it to a cd. Burn the image as an 'image' or as an 'ISO'. If you need a cd burning application, you can use the one found on the following page:

- Once that is complete, you can use the CD to install Windows on the computer.

I look forward to hearing your feedback concerning whether or not your problem is fixed.

I hope to hear back that all is working. If this is so, please do not forget to rate my help on the top of this page (choose the number of stars and click the Submit button). If it is not, please respond below.

I will be standing by,