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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I made restore disks computer. I restored my computer. I put

Customer Question

I made restore disks for my computer. I restored my computer. I put the disks back in and downloaded them. Now I can't find my documents or my pictures. Where do I go to pick them back up?
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

if you have not backed up your data before running system restore disk then you will loose all you data if stored in c drive and if you have data stored in other drive like d or e then i can seach and look for the lost data.

Customer: replied 1 year ago.
I made the 12 disks
Expert:  Michelle replied 1 year ago.

did you check how many drives you have on mycomputer folder.

Customer: replied 1 year ago.
where is that?
Expert:  Michelle replied 1 year ago.

open my computer and there you will see if there is any drive listed.

Customer: replied 1 year ago.
I have C and DVD and factory image
Expert:  Michelle replied 1 year ago.

That means there is no other drive where we can look for the data.

Did you check the data on c drive.

Customer: replied 1 year ago.
you want me to copy what is there?
Expert:  Michelle replied 1 year ago.

The restore disk which you have is it OEM provided or you have created the disk.

Customer: replied 1 year ago.
I created the disks.
Expert:  Michelle replied 1 year ago.

recovery disks are to backup the windows and software however it dont backup your personal data its meant to restore windows os and factory installed softwares and drivers. Data must have been stored separately on an external drive.

Customer: replied 1 year ago.
oh no I lost it all them?
Customer: replied 1 year ago.
it said it would save documents and pictures though.
Expert:  Michelle replied 1 year ago.

try to read all the disks one by one and check if you find any of your data file like .doc .xls pictures etc and let me know.

Customer: replied 1 year ago.
OK hold on
Expert:  Michelle replied 1 year ago.

There is an optional Remote Connect Service - Quick Resolution
Remote access is an optional additional service offer with a minimal one-time flat fee ($26). It is 100% safe which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i search the data on the disks you created. Let me know if you need the additional service or else we can continue with the service you have already opted for.
let me know if you want to opt for remote assistance.

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