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Hello and thanks for your question, my name is ***** ***** i will be assisting you today,
Please Try to restart your computer and check, if you need further help please reply back to me.
has everything worked out please?
Ok, hold on,
When did this start? what is your operating system (windows or mac) and version?
What is happening when you attempt to restart your computer ? is it Always Starts in Safe Mode?
are you there please?
Do you still need help with this issue please?