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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I was at Best Buy yesterday with my laptop. The resident

Customer Question

hello, I was at Best Buy yesterday with my laptop. The resident Geek updated virus protection. I said, and he agreed, that I did not want Windows 10 as my laptop is 4 yrs. old. I get notes to install Windows 10
Just now when I turned it on, it says, configuring Windows ..... do not turn off.
I did turn it off and am asking you if you can dismantle the Windows 10.
The man yesterday took my laptop info and said to email Geek squad, and that you could do this for me on line. So, what is happening with my computer? Jane Sercombe
Submitted: 1 year ago.
Category: Computer
Expert:  Byron replied 1 year ago.

Hi Jane. My name is***** you for your question and the opportunity to assist.

Are you using the computer to speak with me now. Or when you turn it on you can't get

in because Windows is configuring?