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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I recently downloaded my free Windows 10 and have been

Customer Question

I recently downloaded my free Windows 10 and have been enjoying it for a couple of weeks now. Tonight, when I was done, I couldn't get the start menu to come up when I clicked the little windows start icon in the lower left hand corner of the screen. When I tried to turn off the computer with its own switch, it would only go in to "sleep" mode, and not completely off as I wanted. Tonight is the first time I've experienced this problem. Is there anything wrong or something I can do?
Submitted: 1 year ago.
Category: Computer
Expert:  Kamil Anwar replied 1 year ago.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 1 year ago.
you may !
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Kamil Anwar replied 1 year ago.

I sent request for remote service. Please accept it then follow steps here to connect with me.

Customer: replied 1 year ago.
No thanks. The problem has gone away. Thank you anyway !!
Expert:  Kamil Anwar replied 1 year ago.