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Can we reload windows 7 pro?

Customer Question
Can we reload windows 7 pro?
Submitted: 1 year ago.Category: Computer
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Answered in 2 minutes by:
12/8/2015
Tech Support Specialist: Breland, Sr. IT Administrator replied 1 year ago
Breland
Breland, Sr. IT Administrator
Category: Computer
Satisfied Customers: 43
Experience: Microsoft Certified Professional
Verified

Hello. Thanks for contacting Just Answer. My name is ***** ***** I'll be happy to help.

To better answer your question, could you please tell me what you have installed now as your operating system?

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Customer reply replied 1 year ago
I have very little.I do not care if I lose it
Tech Support Specialist: Breland, Sr. IT Administrator replied 1 year ago

Do you currently have Windows 7 now or did you upgrade to Windows 10, for example?

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Customer reply replied 1 year ago
I have windows 7 pro was offred A free up grade .But my system says I have NO room
Customer reply replied 1 year ago
like I say I would like to reinstall
Tech Support Specialist: Breland, Sr. IT Administrator replied 1 year ago

I see. Well, it is possible to reinstall Windows 7. Do you have the recovery CD that came with your computer, if one did?

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Customer reply replied 1 year ago
No I did not get one.That is why I am here
Tech Support Specialist: Breland, Sr. IT Administrator replied 1 year ago

It looks like you have submitted a duplicate question about this. According to that question, you have a Dell OptiPlex with 250 GB hard drive, correct?

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Tech Support Specialist: Breland, Sr. IT Administrator replied 1 year ago

Ok, thank you. That's fine that you don't have the CD.

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Customer reply replied 1 year ago
Can you reinstall?
Tech Support Specialist: Breland, Sr. IT Administrator replied 1 year ago

One moment please while I write the instructions for you.

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Tech Support Specialist: Breland, Sr. IT Administrator replied 1 year ago

1.Back up important files and data. If you do not back up your files, you will lose them.
2.Turn off your computer.
3.Disconnect everything but the monitor, keyboard and mouse. This includes your: ◦scanner
◦printer
◦modem or network cables
◦mobile phone and tablet
◦USB flash drive or other external hard drive

4.If your laptop is docked, remove it from the docking station.
5.When the Dell logo appears on the screen, press F8 several times to open the Advanced Boot Options menu.
Note: If the Advanced Boot Options menu doesn't open, wait for the Windows login prompt. Then restart the computer and try again.

6.Use the Arrow keys to select Repair Your Computer and then press Enter.
7.On the System Recovery Options menu, select a keyboard layout and click Next.
8.On the next screen you can log in as a local user or the Administrator.
Note: Use the drop down menu to the right of User name: to select the local user or the Administrator account and enter the password ***** that account. If you have not set up a password ***** the local user account leave the password ***** empty and click OK.

9.Depending on your configuration, you may need to select Dell Factory Tools and then Dell Factory Image Restore.
10.Click Next to open the Confirm Data Deletion menu.
11.Select the Yes, reformat hard drive and restore system software to factory condition check box and click Next.
Note: The restore process begins and may take five or more minutes to complete. A message appears when the operating system and factory-installed applications have been restored to factory condition.

12.After the restore operation is complete, click Finish to restart the computer.
13.Restore any data or programs you want from back up files.

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Tech Support Specialist: Breland, Sr. IT Administrator replied 1 year ago

Above are the instructions for reinstalling your operating system. Please let me know if you have any questions regarding any of these steps.

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Customer reply replied 1 year ago
I think I have it.thanks.
Tech Support Specialist: Breland, Sr. IT Administrator replied 1 year ago

You're very welcome. Thank you for the opportunity to help. If I've answered your question, please kindly rate my answer. Otherwise, if you have any further questions, please feel free to ask.

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Tech Support Specialist: Breland, Sr. IT Administrator replied 1 year ago

Also, if you run into the issue with your hard drive filling up again but you don't much on it, this can happen because of a virus. Certain viruses will create files on your machine until it fills up.

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Tech Support Specialist: Breland, Sr. IT Administrator replied 1 year ago

Hello! I just wanted to follow up on this issue. Were you able to resolve the issue? Thanks!

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Breland
Breland
Breland, Sr. IT Administrator
Category: Computer
Satisfied Customers: 43
43 Satisfied Customers
Experience: Microsoft Certified Professional

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