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Hi Nancy. My name is***** you for your question and the opportunity to assist. Do you have the type of user account
where it shows your e-mail address on the login screen?
Thank you. We can try to reset your password. Can you send me the email address that
is displayed on the login screen?
I'm not sure the significance of the color change but please give me a few minutes to see what I can do.
I will likely have a few more questions. Thank you.
Thanks. Do you have access to the***@******.*** inbox right now.
Either on a smartphone, tablet or another PC?
In order to reset the password ***** reset code can only be sent to that address.
I would need that code to complete the reset which means you would need access
to the inbox in order to give me the code. Do you want to wait and finish this
later when you are able to access the inbox?
That's not how it works. That password ***** ***** between your PC and Microsoft's servers.
It's still good to log in to your email from any computer when you pull up the Yahoo page.