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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I installed windows 10 on my Dell computer znd now my dell

Customer Question

I installed windows 10 on my Dell computer znd now my dell monitor is displaying on the right 16 inches of tht monitor. I am unable to move the mouse arrow into the black 3 inch strip that runs top to bottom on my monitor. The little minimumize maximum box has no affect to expand the browser to 19 inches, but it does maximumize to 16 inches in width. The mouse pointer will not go into the black stripe area on the right. what is going on?
Submitted: 1 year ago.
Category: Computer
Expert:  Jason Jones replied 1 year ago.

Hello,

I will be the person helping you today.

I can see that you may need a little bit of extra help.

May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?

Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason

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