How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I installed windows 10 on my Dell computer znd now my dell

Customer Question

I installed windows 10 on my Dell computer znd now my dell monitor is displaying on the right 16 inches of tht monitor. I am unable to move the mouse arrow into the black 3 inch strip that runs top to bottom on my monitor. The little minimumize maximum box has no affect to expand the browser to 19 inches, but it does maximumize to 16 inches in width. The mouse pointer will not go into the black stripe area on the right. what is going on?
Submitted: 1 year ago.
Category: Computer
Expert:  Jason Jones replied 1 year ago.


I will be the person helping you today.

I can see that you may need a little bit of extra help.

May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?

Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,

Related Computer Questions