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Hi Chip. My name is***** you for your question and the opportunity to assist.
Try this to see if you can get things calmed down:
Click Start and in the search area type: msconfig and open the search result.
When the page loads click the Startup tab. Click Disable All, then Apply.
Next click the Services tab. Put a checkmark in the Hide all Microsoft Services box.
Click Disable All, Apply, OK
Restart the machine.
Also set your virtual memory to Custom, set both Initial and Max to double your installed memory and don't forget to click Set.
Yes. When you get that kind of usage one of the running programs
is the cause. Look at any anti virus first. I don't know
what's installed on the machine. It's a process of elimination.
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Hi Chip. All of the Microsoft services will be running. When they're hidden and then the rest disabled, you'll still see the Microsoft services as active.
When you open Task Manager what processes are taking up the most memory?
Open up regedit go to
and see if there's anything in there that launches when Windows starts.
Just a quick look tells me there's a few thing that don't need to load. Logitech Download, Shadow Play (do you use this for gaming?)and Alienware Command Center. I'm not sure these are what's causing the cpu usage but if you're not using them there's no need for them to run at startup. You should be able to modify the startup behavior from the program options.
Hi Chip. Any news on this?
So, the machine isn't running now?
What program did they use to scan it and have you used any programs you got on your own to run scans?
You wouldn't happen to have a Win 7 install disk would you?
If you can boot from the install disk you can run the repair options.
There is no log in when you boot from disk. What kind of PC is this?
Thanks. Let me look up the specs. What I'm looking for is what key you push at startup that invokes a startup menu that allows
you to boot from the CD/DVD drive.
Looks like the F12 key does it. Put your Win 7 disk in the drive and turn the computer off.
Turn it back on and immediately start tapping the F12 key. This should pull up a boot menu that
will allow you to select the DVD.
Hold the power button down to turn it off. Turn it on and start tapping F12 to get to the boot menu.
When the Install Windows page comes up, at the bottom select Repair your Computer.
It will try to fix startup problems.
Keep your fingers crossed. I have no idea what got hosed in the system.
Wait a second. That sounds like a Windows 8 question. My screen says you're using Windows 7
Ok. Gotcha. Go into Advanced options. First try System Restore if it's available.
You can reinstall 10 and select the keep my files option. No virus would survive that.
It would also mean that you would not be able to go back to windows 7 and you'd need to re-install software programs.
Do you see the Reset option?
You can do a clean install and see if that makes a difference. Are your files backed up?
Give it a try.
I'm surprised it wasn't suggested to you before over the phone.
There's no way to tell how long it could take so just let it run till it either succeeds or fails.
I'm going to be out for a couple of hours so I may be slow to respond. But I will respond.
Well, you can try another reset. I want to ask, though, when you did it last time was the cpu going nuts even before you re-installed any software or opened any files up from the Windows.old folder?
Can you try this (see attachment)
When you get the chance, from Advanced option choose Command Prompt
at the prompt type: chkdsk /f /r c:
It will scan your hard drive for errors and try to fix anything it finds. It takes a while to finish.