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Russell H.
Russell H., Computer Systems Expert
Category: Computer
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Experience:  13+ years experience
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I tried to order the new pet. When I entered the CVV number,

Customer Question

I tried to order the new pet. When I entered the CVV number, it was rejected. I have a new card and the Bank uts a new CVV #. Please help.
Submitted: 1 year ago.
Category: Computer
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

What place were you ordering a pet? or what website?

Are you sure that the card itself was not what was rejected?

Try entering the card information with this in mind:

- you may have to enter the name and address information IN ALL CAPS, LIKE THIS, because the bank itself stores your name and address information in ALL CAPS, all upper-case.

- and when entering the other information, be sure that it must be entered as it is currently stored in the bank's computers.