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Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2833
Experience:  CCNA, A+, MCSE with over 12 years experience.
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I have a brand new new Toshiba laptop computer. I was trying

Customer Question

I have a brand new new Toshiba laptop computer. I was trying to set up my Microsoft account. Somewhere along the line I made some sort of error in setting up the account, now I can not recover my account. I already spoke to someone at "" and they could resolve my problem. They suggested I contact this site for help. Please understand I am not very computer literate, so I will need someone to walk me thru the process.
Thank you for your help
***** *****
Submitted: 1 year ago.
Category: Computer
Expert:  Byron replied 1 year ago.

Hi Dan. My name is***** you for your question and the opportunity to assist. There is a way to fix this so you can start over.

Start or restart the machine such that you are looking at the login screen (but don't try to log in yet)

While holding down the Shift key, click the Power icon in the lower right corner and select Restart.

Release the Shift key when you see "Please Wait"

When the Choose an Option screen opens click Troubleshoot.

Click Reset this PC. Use the Remove Everything option (see attachment)

This will set the computer back to the way it was when first turned on.

Let me know if any issues please.

Customer: replied 1 year ago.
I do not understand these directions, I am a computer novice.
Expert:  Byron replied 1 year ago.

Would you prefer I called you? Please review and accept the offer.

Customer: replied 1 year ago.
Your answer makes no sense to me. I explained that I am not very computer literate, unless someone wants to call me at(###) ###-#### ***** FREE, I am going to call Amer Express and dispute this charge. You only have 5 minutes to respond before I call Amer Express.
Expert:  Byron replied 1 year ago.

Ok. Calling now.