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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I was unable to activate my Window 7 (Prod.Key:

Customer Question

I was unable to activate my Window 7 (Prod.Key: 489BX-JG4PD-7FDDD-T324W-RXW2Y). The product is genuine and I was able to upgrade to SP1. When I tried to activate it, however, an error message came up showing Error Code: 0x80070005. So I called your tech support yesterday morning, but the technician (named Von) failed to solve the problem even after long time work. He finally said certain filles are corrupt although this is unlikely because I tried to freshly install mpre than three times using two computers. He suddenly instructed me to set up Microsoft Account without telling me why. Finally he said this matter is now Level 2 and assigned a case number:(###) ###-#### ***** have not been contacted since. I use Asus P8Z77-V Pro (also Gigabyte B75M-D3H). Your help and solution will be most appreciated Junji, Louisiana, USA xxx xxx xxxx***@******.***

Submitted: 1 year ago.
Category: Computer
Expert:  Dan replied 1 year ago.

Hello and thank you for your question, I look forward to assisting you today. First, so you know who you are dealing with, we are an independent support service not affiliated with Microsoft or any other company. If you would like to continue, please let me know and I will assist you.

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