How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask arsufi2002 Your Own Question
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1271
Experience:  MCSE, RHCE, IBM System X Server Certified
Type Your Computer Question Here...
arsufi2002 is online now
A new question is answered every 9 seconds

I forgot my Microsoft administrator password on my wife's

Customer Question

I forgot my Microsoft administrator password ***** my wife's laptop. I set it up and it has my name on the outlook account. But for the life of me I can't remember what I used as a password ***** setting it up. I need to install new antivirus software and can't because I don't remember the password.
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.


I'm sorry about the issue. Please click on the website below:

, then there, click on the option I forgot my password, then click on Next.

, then enter that outlook email address, then enter the characters as shown on the page

, then click on Next, and continue to follow the instructions there in order to reset the password, then check.

Please reply at the box below to continue troubleshooting. Thank you.

Customer: replied 1 year ago.
useless. why tell me what I already know. Very disappointed.
Expert:  arsufi2002 replied 1 year ago.


My name is ***** ***** of the expert in computer category. I will assist you with your issue and would be your next active expert

Expert:  arsufi2002 replied 1 year ago.

By the way, is it regarding Windows administrator Password

Expert:  arsufi2002 replied 1 year ago.

If so, do you have Windows 8 installation disc

waiting for your reply