- Press at the same time the two keys Windows and R on the keyboard, then type rstrui then click OK, then click on Next, and restore the computer to any date before this issue has occurred, and check.
- Disconnect the power cord(s) from the internet modem/router device(s) for a few minutes, then reconnect
; shut down / restart the computer, and check
; if you use Wi-Fi/wireless, make sure the computer is currently connected to your wi-fi/wireless network name. If it's wired connection, make sure the Ethernet/network cable is securely connected from the computer to the Internet modem/router device.
- Download and install the Google Chrome program at the website below:
; keep default option during installation, and skip / cancel when prompted to sign in Google account
, then close Internet Explorer
, then open Google chrome, and use Google Chrome for Internet / websites and see if it works fine.
When you are available, please reply at the box below to continue troubleshooting. Thank you.