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Josh, Support Specialist
Category: Computer
Satisfied Customers: 19890
Experience:  5 years as Network Admin, 10+ years of IT support
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It looks like my grandson in an effort to help me upgraded

Customer Question

Hi, It looks like my grandson in an effort to help me upgraded this HP to I think windows 8. In doing so iv'e lost hundreds of photos and all my videos. some are irreplaceable. Is there a chance that my pics and videos are on my hard drive and if so can they be retrieved buy someone in the know. hope ya help thanks
Submitted: 1 year ago.
Category: Computer
Expert:  Josh replied 1 year ago.


When you upgrade to Windows 8, the files are not deleted off your computer. I would be more than happy to help you recover those photos-- the easiest way is to connect to your computer and recover the files for you. I am sending you an offer for remote services which will allow me to connect to your computer. After you accept, we can setup a time so that I can connect. Please wait 1-2 minutes for the offer to appear