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Hi there and welcome
Is this on your windows vista computer? And it appears as the wall paper? Or its a popup screen that takes over the entire computer?
Please let me know.
ok, right click on the desktop in a blank area and choose Personalize
Then choose Background and switch it to anything you wish (eg: a Photo ect).
This should then remove it.
Let me know how you go please.
On which step are you getting stuck Brian?
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.