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I am sorry to hear that you are having this issue.
Do you receive any error message when trying to use those?
Using Pogo Gems is completely optional. Pogo Gems allow you to unlock premium content such as Premium Badge Albums, Mix-n-Match Challenges, Mix-n-Magic turns, hidden object game episodes, or items for your Pogo Mini. These premium items are completely optional and are designed to enhance the experience for players who can't get enough Pogo! You may purchase Pogo Gems using your credit or debit card or an alternative payment option, such as PayPal. All transactions are final.The following Pogo Premium Items are available for Pogo Gems. (Some of these items are only available for Club Pogo members.)
3. How can I get more Pogo Gems?You may purchase Pogo Gems using your credit card or an alternative payment option, such as PayPal. All transactions are final. To view available packages, click on Add Gems anywhere your Pogo Gems total is shown (like on the upper right-hand corner of the Pogo.com screen, where your Gem total is displayed
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