I'm sorry about the issue. What kind of password ***** ***** such as email password, wi-fi/wireless password, computer's login password, etc.?
What happens when you try to retrieve or change your password? Is there any error or message?
What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,