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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 36826
Experience:  Over 20 years of consulting to the IT industry
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I had help with computer 2 days ago still locking up and not

Customer Question

I had help with computer 2 days ago still locking up and not responding.
Submitted: 1 year ago.
Category: Computer
Expert:  Proggy replied 1 year ago.

Hello, my name is***** would be happy to help you. Can you describe what is happening in greater detail? What exactly is locking up and not responding?

Customer: replied 1 year ago.
Safari is extremely slow. I tried Firefox thinking my be browser. Appeared better then it started responding in same way. I type a letter and it takes seconds to respond.
Expert:  Proggy replied 1 year ago.

Are you on a Mac? In your request it says windows.

Customer: replied 1 year ago.
I'm sorry. MacBook Air. Safari browser
Customer: replied 1 year ago.
I had help a few days ago with phone call. Does your guarantee apply?
Expert:  Proggy replied 1 year ago.

I see. Am not an Apple expert so I will opt-out and let other experts assist you. Sorry and good luck.

Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you start with the following please

Power off the mac

Then start the Mac and hold down the Command and R keys at startup.

Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window

choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.

Click the First Aid tab.

Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.

Select your Startup Disk (usually named "Macintosh HD").

Click Repair. Disk Utility checks and repairs the disk.

Let this complete and when it has, tell me if you still have the problem please.