For Online Computer Support, Ask a Computer Technician
Hi. My name is***** your for your question and the opportunity to assist. This is the only place
you should be getting drivers from:
Click Drivers & Software
set Component=Networking:Wireless LAN
and set your operating system and choose the appropriate driver based on your hardware.
Have you connected the laptop to another wireless network to compare performance?
If it operates fine on another network the router is the issue.
Ok. Do this to reset Windows networking components.
Hold down the Windows logo key (just to the left of the spacebar) and press X
From the menu that opens from the left select Command Prompt (Admin)
At the blinking prompt in the black window type the following commands, pressing Enter after each
netsh winsock resetnetsh int ipv4 resetnetsh int ipv6 resetipconfig /releaseipconfig /flushdnsnetsh int ip reset netshlog.txt
Restart the machine and test the wireless.
If things still aren't right after doing all this try another browser to see what effect that has.
Download Firefox from here and install it. Do some surfing and see if this isn't a Chrome issue.
That show how "useful" those things are.
Do the Winkey + X routine but open Device Manager this time.
Expand Network Adapters. Right click on your wireless adapter and Uninstall.
Once it's gone, right-click on your computer name at the top of the list
and Scan for Hardware Changes.
That will re-install the wireless adapter.
Check if doing that makes a difference.
At this point doing a factory reset of the router would be what I'd do.
As well as check if a firmware update is available for the router.
Either that or taking the laptop to Starbucks and getting a Thanksgiving latte while you test the laptop
on their wireless. The router needs to be eliminated as the source of the issue.
The only way to do that is to connect to a different router.
The fact that your other devices aren't having a problem doesn't mean there isn't an issue between that
laptop and the router.
Certainly. I'll forward your request to customer service.