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Have windows 10, have no sound. error status: 0Xc000012f

Customer Question
C:\windows\system32\audioese.DLL...
have windows 10, have no sound. error status: 0Xc000012f
C:\windows\system32\audioese.DLL
Submitted: 1 year ago.Category: Computer
Ask Your Own Computer Question
Answered in 6 minutes by:
11/25/2015
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 year ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 38,580
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,

I'm sorry about the issue. What's the model of your Windows 10 computer?

When did this issue first occur?

Was there any change recently to your computer that may have caused this issue?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

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Customer reply replied 1 year ago
Dell inspiron 17R
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 year ago

Thank you. When did this issue first occur?

Was there any change recently to your computer that may have caused this issue?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Ask Your Own Computer Question
Customer reply replied 1 year ago
after a black screen i tried to go back to recover.
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 year ago

Can I connect remotely to your computer, so I can troubleshoot this issue directly on your computer together with you? Please reply at the box below. Thank you.

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 year ago

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=fefdc065-cb6b-4683-a02a-ef5133e914f2

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

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Customer reply replied 1 year ago
what about the $35 dollars i already sent?
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 year ago

Please ignore it; I will waive the extra remote support fee for you. Please just click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=fefdc065-cb6b-4683-a02a-ef5133e914f2

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Computer Question
Customer reply replied 1 year ago
I don't want a $36 a month fee or program left on my computer.
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 year ago

No problem; monthly support subscription plan is only optional; this is a one-time support session per your request. And the remote program will be disconnected when I've done fixing the sound issue on your computer. Please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=fefdc065-cb6b-4683-a02a-ef5133e914f2

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 year ago

It looks like you are not there. Please let me know when you are available to continue. Thank you.

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,380
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hi,

My name is ***** ***** of the expert in computer category. I would like to assist you with your issue and would be your next active expert..

Could you do this activity and let me know the status

1: Open Device Manager

2: Under Device Manager, Navigate to Sound, Video and Game Controllers, right click and remove all devices under it.

Note: Check mark this option "Delete Driver software for this device" if it shows in uninstall screen...

3: Reboot Computer and check status

After reboot, Check for error

Waiting for reply

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