How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Quiksilver07070 Your Own Question
Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Computer
Satisfied Customers: 793
Experience:  Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.
63493917
Type Your Computer Question Here...
Quiksilver07070 is online now
A new question is answered every 9 seconds

Have HP PC 23se-d394. During use screen started to display

Customer Question

Have HP PC 23se-d394. During use screen started to display static, jumping, illegible text. I the problem likely to be screen/display or graphics card? Thanks
Submitted: 1 year ago.
Category: Computer
Expert:  Quiksilver07070 replied 1 year ago.

Hello and thank you for choosing JUSTANSWER.com

.

Im very sorry this happened to your computer, it is very frustrating and snnoying.

.

But I think i will be able to help you.

.

To determine EXACTLY what the problem is, you will want to try hooking up the computer to a DIFFERENT MONITOR. If everything works fine on the external monitor.....then the video card is fine. And the Actual monitor on the computer is going bad. However, if the external monitor looks and behaves similar or exactly as the primary monitor, then the video card is the problem and needs replaced.

.

This is the easiest way to test to determine, because all you need is another monitor, and to hook it up to that computer.

.

Because you have an ALL-in-one computer, if the monitor is the problem, then you will most likely need to purchase a NEW computer, as this one is out of warranty, and the all-in-one's are not modular and you cant just run down to walmart for a new All-in-One internal screen. They are not typically sold to the public. Unlike a standard desktop computer, that you can just grab a monitor anywhere.

.

Although, when you DO hook up a monitor to the All-in-one, the monitor will be a normal monitor that can be gotten just about anywhere.

Related Computer Questions