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Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 5279
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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Microsoft Wireless Keyboard 3000 v.2.0. Following "Sleep"

Customer Question

Microsoft Wireless Keyboard 3000 v.2.0.
Following "Sleep" there is no response to keyboard entries.
Computer must be restarted to restore operation.
Submitted: 1 year ago.
Category: Computer
Expert:  Shefin replied 1 year ago.


Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Please try the instructions below.

  1. Go to Control Panel > System and Security > Power Options.
  2. Under "Select a Power Plan", choose your preferred plan ("Balanced" often selected) and click on "Change Plan Settings".
  3. Click on "Change Advanced Power Settings".
  4. Choose "High-Performance" on the drop-down box.
  5. Expand "USB Settings" and "USB Selective Suspend Setting". Set the drop-down menu to "Disable".
  6. Click on OK to confirm your actions. Close other windows as well.

If the issue persists, try the instructions below.

Start -> Control Panel
Click Keyboard
Select Hardware tab
Click Properties
Click Change Settings
Select Power Management tab

Select "Allow this device to wake the computer"

Click OK.

If the issue persists, or you have any questions, please be back and let me know.

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Thank you!