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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Since upgrading from Windows 7 Professional to Windows 10,

Customer Question

Since upgrading from Windows 7 Professional to Windows 10, my PaperPort 14 no longer sees an attached scanner for my HP 110 or my Brother MFCJ615W. I can view my PaperPort documents, but can not scan in new documents. I have rebouted, reinstalled my PaperPort 14 and my printers
Submitted: 1 year ago.
Category: Computer
Expert:  Martin replied 1 year ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

According to the system requirements for PaperPort 14, Windows 10 is not listed:

I would recommend rolling back to Windows 7, I can help you do that if you like.

Please reply using the box below.


Expert:  Martin replied 1 year ago.

Did you get my reply?

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