How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I am not sure what to exactly say because I am not very

Customer Question

I am not sure what to exactly say because I am not very computer savy, when the computer was downloading updates and restarted it seemed to delete my e-mail icon for windows ten. I can go back to windows 7 and open outlook and see my e-mail but cannot open them. I need to be able to take care of my e-mail how do I get the icon back so I can open these up in windows ten. I hope this makes sense and you know what I am talking about. Very frustrating!
Submitted: 1 year ago.
Category: Computer
Expert:  Quiksilver07070 replied 1 year ago.

Hello and thank you for choosing


I am very sorry to hear you are having so much trouble, I would love to get to help you with this.

I really think the best way to help you is with a Remote Session. Due to the complexity of the issue you are describing, it would take a lengthy series of back and forth to troubleshoot your issue. It is an additional charge, but it is VERY worth it. Because it usually resolves the issue very quickly, and offers an opportunity to see how an expert interacts with a PC, lending to a small learning experience.

I will connect to your computer, and fix the issue while you watch, if you accept my proposal for remote tech support.

Customer: replied 1 year ago.
I am on limited income will wait and see if my son can figure this out. Thanks for your time.
Expert:  Quiksilver07070 replied 1 year ago.

Okay, no problem.


My offer will stand for about 6 days.