How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I keep getting an error that an app is currently running and

Customer Question

I keep getting an error that an app is currently running and its not. I tried to uninstall it and I keep getting the same error. Help
Submitted: 1 year ago.
Category: Computer
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 1 year ago.
Expert:  Kamil Anwar replied 1 year ago.

I sent request for remote service. Please accept it then follow steps here to connect with me.

Customer: replied 1 year ago.
I signed up for a subscription with a free trial, what do I get for that, and when does it start?
Expert:  Kamil Anwar replied 1 year ago.

Unfortunately, i cannot assist with billing/trial questions. You will need to speak to customer service for that. Their email is***@******.*** / phone number is: +1(###) ###-####/p>

Customer: replied 1 year ago.
when do I get an answer to the question? Can you give an answer without the additional service?
Expert:  Kamil Anwar replied 1 year ago.

It will need to be troubleshooted. The error doesn't indicate what is causing it. Can you go to Event Viewer and view the details for this application and paste the description of the error through it.

Customer: replied 1 year ago.
ok I'll do that
Expert:  Kamil Anwar replied 1 year ago.

Thanks

Customer: replied 1 year ago.
Log Name: Application
Source: Application Error
Date: 11/19/2015 10:32:45 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: homepc
Description:
Faulting application name: bfgclient.exe, version: 3.3.0.2, time stamp: 0x53179a91
Faulting module name: bfgclient.exe, version: 3.3.0.2, time stamp: 0x53179a91
Exception code: 0xc0000005
Fault offset: 0x001f804f
Faulting process id: 0x20
Faulting application start time: 0x01d123441e26cc70
Faulting application path: C:\Program Files (x86)\bfgclient\bfgclient.exe
Faulting module path: C:\Program Files (x86)\bfgclient\bfgclient.exe
Report Id: 7f3765b1-a152-4d78-96c7-b612c7f9b6a7
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
1000
2
100
0x80000000000000
3792
Application
homepc
bfgclient.exe
3.3.0.2
53179a91
bfgclient.exe
3.3.0.2
53179a91
c0000005
001f804f
20
01d123441e26cc70
C:\Program Files (x86)\bfgclient\bfgclient.exe
C:\Program Files (x86)\bfgclient\bfgclient.exe
7f3765b1-a152-4d78-96c7-b612c7f9b6a7
Expert:  Kamil Anwar replied 1 year ago.

Is it bfgclient you were trying to uninstall?

Expert:  Kamil Anwar replied 1 year ago.

BigFishGames?

Customer: replied 1 year ago.
I've uninstalled the Big Fish app
Expert:  Kamil Anwar replied 1 year ago.

The error you're getting which app is it related to?

Customer: replied 1 year ago.
its for a game Mahjongg variations
Expert:  Kamil Anwar replied 1 year ago.

Please go to www.revouninstaller.com - download the trial version of it, locate the app and uninstall it using it, once it is uninstalled, use the advanced feature to remove registry traces and left overs.