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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37463
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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Why can I not get connected to pureplay I am a member?

Customer Question

why can I not get connected to pureplay I am a member ?
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.


I'm sorry about the issue. Was it working previously? When did this issue first occur?

Please try this fix:

  1. Close all Internet Explorer windows / websites.
  2. Click Start , and then click Control Panel.
  3. Open Network and Internet, open Internet Options.
  4. Then click on Delete and delete only temporary internet files.
  5. Click the Advanced tab, and then click Reset.
  6. In the Reset Internet Explorer Settings dialog box, click Reset.
  7. Then close, then open Internet Explorer, then check.

- If that does not work, please download and install the Google Chrome program at the website below:

, keep default option during installation, and when skip / cancel the Google account sign-in page when prompted

, then close Internet Explorer program

, then open Google Chrome, then go to the website in Google Chrome and sign in and see if it loads fine in Google Chrome program.

Please reply at the box below to continue troubleshooting. Thank you.