How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask RPI Solutions Your Own Question
RPI Solutions
RPI Solutions, Support Specialist
Category: Computer
Satisfied Customers: 9561
Experience:  5+ Years in IT, BS in Computer Science
Type Your Computer Question Here...
RPI Solutions is online now
A new question is answered every 9 seconds

I forgot my password update

Customer Question

I forgot my password ***** my update
Submitted: 1 year ago.
Category: Computer
Expert:  RPI Solutions replied 1 year ago.

Hello, password ***** what? Can you give me more details please.

Customer: replied 1 year ago.
Adobe flash Player Installer
Expert:  RPI Solutions replied 1 year ago.

Okay, so you are talking about your computer password? Are you on a Mac or Windows?

Customer: replied 1 year ago.
Expert:  RPI Solutions replied 1 year ago.

Okay, so you need to reset your password. Here are the steps using the built in tool from Apple:

  • Turn off your Mac (choose Apple > Shut Down).
  • Press the power button while holding down Command-R. The Mac will boot into Recovery mode. When you see the load bar appear you can let go of the keys. It may take a few minutes to load.
  • Select Disk Utility and press Continue.
  • Choose Utilities > Terminal.
  • Enter resetpassword (all one word, lowercase letters) and press Return
  • Select the volume containing the account (normally this will be your Main hard drive).
  • Choose the account to change with Select the User Account.
  • Enter a new password ***** re-enter it into the password *****
  • Enter a new password ***** related to the password.
  • Click Save.
  • A warning will appear that the password ***** changed, but not the Keychain Password. Click OK.
  • Click Apple > Shut Down.

Thank you for using our service!

Expert:  RPI Solutions replied 1 year ago.

Did that help?