How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

My Easy CD & DvD Says no Recorder. Will I be able to

Customer Question

My Easy CD & DvD Says no Recorder. Will I be able to install. This and make it work. I have Window XP, And I down loaded Windows 10. If I can how will I download it?
Submitted: 1 year ago.
Category: Computer
Expert:  Freddy M. replied 1 year ago.

Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. What model CD/DVD writer do you have installed? What version of Roxio are you using?

Customer: replied 1 year ago.
WM707A6138 Roxio Easy CD & Dvd P/n XXXXXXXX
Expert:  Freddy M. replied 1 year ago.

That number does not come up with anything. Is the DVD drive recognized by windows if you put a DVD into it? I also can not find the version of Roxio from that, it should have a year in the name. What year is Roxio? That would normally be the version like Roxio 2011 for example.

Customer: replied 1 year ago.
Windows XP & Windows 2000 UPC###-##-####
Expert:  Freddy M. replied 1 year ago.

Is this it? This version is not compatible with windows 10.

If this is it I can help you find an alternative. If not you would need to upgrade to 2011 which you can get here to get it working on 10:

Let me know what you find please.