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Hello and welcome to Justanswer, My name is ***** ***** i will be assisting you today,
I'm sorry about the ussue, If you are using windows, please go to Start > Control Panel > Programs > Uninstall a Program, then look and uninstall any reference to 'Splashtop' listed (for example :Quick Web Access) Restart your computer and Splashtop should stop coming up at startup from now on.
Let me know if you need further help and i will glaldy continue to help
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Has everything worked out, do you still need help please?
You don't have to pay another $10 for the phone call, I can connect to your computer and fix the issue remotly, let me know when you are available so i can connect to your computer.
Once you are online, Please download teamviewer (a remote software) from www.teamviewer.com and install it then run it, it will give you an id and a password, please send me your id and password. and do not close the software.
Note: Do not rate my answer as poor or bad service if you are not satisfied, only rate after we fix the issue
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