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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am unable to get my email on line. Google set up a new 2

Customer Question

I am unable to get my email on line. Google set up a new 2 step safety program for email. I could not just go in as usual. So I started entering info, couldn't remember my password ***** tried to change it. It would never let me get through the process. Can we clear it out and just go back to the old way
Submitted: 1 year ago.
Category: Computer
Expert:  Joel replied 1 year ago.

Hi and Welcome. I'm Joel and I look forward to assisting you today with your question.

Expert:  Joel replied 1 year ago.

Yes you can turn off Google's two step verification, but first you will need to gain access to your account so you can then set it back to standard authentication. Are you able to follow the process here to regain access?