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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 37649
Experience:  Over 20 years of consulting to the IT industry
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I have aToshiba satellite S955-S5373 purchased in 2013...

Customer Question

I have aToshiba satellite S955-S5373 purchased in 2013... Operating Windows 8.
Following a routine Windows update I followed the instructions to restart and it doesn't... thevTosba leadin nnovation screen lights up with the revolving con below... And then the screen basicaly goes dark.
Any thoughts ?
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you please remove the power to the Laptop and then hold the power button for 60 seconds and release.

Then connect the power cable, and try to turn on the Laptop and tell me if it now starts correctly.

Let me know the results please.

thank you