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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Have second home and earlier this year bought HP ENVY 4500

Customer Question

dear Sir, Have second home and earlier this year bought HP ENVY 4500 printer that i could use with mt laptop to print things out. original setup went fine and everything worked. Went away for 6 months and come back and wife unpluged printer .Actually two things :Printer power cord from wall outlet and connector cord from printer to laptop . Pluged those two things back in and pressed printer power button and came on and blue wireless light came on which I think means we are connected to our wifi. We are small "cottage rental" business on st. john and we have to print out booking schedules and boarding passes etc. .Send commands from laptop to printer and nothing is happening. it is like PRINTER does not know laptop is here. HELP. rUSS mELRATH
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me when this problem started?