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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a valid windows 7 but now I can't connect to my home

Customer Question

I have a valid windows 7 but now I can't connect to my home network, It says I'm restricted.
It says I may the victim of counterfeting
this started after running the recent upgrades
Submitted: 1 year ago.
Category: Computer
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist. Shut down the problem machine.

Restart it and as soon as you see the manufacturer's logo onscreen immediately begin tapping the F8 key.

You'll be brought to an advanced boot menu screen. Use the up/down arrow keys to select Safe Mode with Command Prompt

and press Enter. After entering your password ***** logging in you'll get a black screen with a prompt that looks like this:


At the blinking prompt type: rstrui.exe and press Enter.

This will launch System Restore. When the window opens click Next.

Put a checkmark in the box labeled Show more Restore Points (if available)

Select a restore date before this issue began. Click Next then Finish.

Once the restore has finished and the computer restarted let me know the status please.

This will not affect your data files or programs.