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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I renewed my subscription tonight and I did not get the up

Customer Question

I renewed my subscription tonight and I did not get the up grade.
Name xxxxx xxxxxxx @***@******.*** renewed with visa card.
Submitted: 1 year ago.
Category: Computer
Expert:  arsufi2002 replied 1 year ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi2002 replied 1 year ago.

I am sorry, what is it about? (What have you renewed?)

Customer: replied 1 year ago.
What do I have to do to get my fix it program that I paid for
Expert:  arsufi2002 replied 1 year ago.

If you are ready please download and install tool from below link

http://www.justanswer.com/remotedesktop/join.aspx?Session=e96e420a-c2b9-426a-a154-b1ab3cd4161b

Procedure:

1: Click Above link

2: Click I Agree button

3: Click Download

4: Double click downloaded file to run

Expert:  arsufi2002 replied 1 year ago.

waiting for your reply

Expert:  arsufi2002 replied 1 year ago.

Have you downloaded the tool..

Expert:  arsufi2002 replied 1 year ago.

Dear *****,

Are you still there...

Did you get confirmation mail from Fixit team. The confirmation mail contains the renewal details. Please update

Expert:  arsufi2002 replied 1 year ago.

Hello,

It seems you got disconnected..

Please let me know when you are back