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arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1353
Experience:  MCSE, RHCE, IBM System X Server Certified
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I recently purchased a VGI MSI R9 380 gaming 4g rtl graphics

Customer Question

Hello! I recently purchased a VGI MSI R9 380 gaming 4g rtl graphics card , after I installed it initially I turned on the computer and got no display on my monitor. The card was lighting up and the fans were spinning but no display. I put in my old gpu, uninstalled all of my previous amd drivers and updated my bios. (My motherboard is an msi 970A-G43). After taking those steps the same problem still occurred. The only other fix I tried was switching the 6 pin power connector it was plugged into. I'm not very tech savvy but any help is appreciated!
Submitted: 1 year ago.
Category: Computer
Expert:  arsufi2002 replied 1 year ago.


My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi2002 replied 1 year ago.

Are you saying that even old gpu doesn't work after inserting new one?

Expert:  arsufi2002 replied 1 year ago.

Since you are not online, request you to do the following:

1: Power off CPU and unplug cable from SMPS

2: Open CPU cover and Find CMOS battery in Motherboard

3: Remove batter from it and wait for 5 mins

You may press the power button in CPU so as to neutralize any remaining power in CPU. Press Power button 3 or 4 times

4: Insert CMOS battery > Make sure graphics card is inserted on same slot as it had earlier and seated correctly > Plug SMPS power cord and power on system

5: Check for display..

Please update status


Customer: replied 1 year ago.
Turns out my power supply wasn't strong enough to support my card. Thank you for the help though!
Customer: replied 1 year ago.
I don't know if this counts as a separate question but would you happen to know if 6 + 2 pci cords will also function as just 6 pci cords?
Expert:  arsufi2002 replied 1 year ago.

Yes, it means it can accommodate power for 6pin as well 8 pin PCIE cards.

The only thing you must check is if SMPS is good enough to power those GPUs. The 8-pin is designed to supply up to 150W of power, the 6-pin only 75W. Besides you cannot power a 8 pin GPU with only 6pin connector.

The system will not simply work if GPU doesn't get proper powering from SMPS.

Please let me know if you have further query..

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