Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Computer

We are unable to use Safari right now. We received a message

Customer Question
We are unable to use...
We are unable to use Safari right now. We received a message saying we need to disable popup ads.
Submitted: 2 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
11/6/2015
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 41,026
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there and welcome

To do this in safari (block popups) do the following please

Choose Safari > Preferences, then click Security.

Select “Block pop-up windows,” then deselect Allow WebGL and Allow Plug-in

Let me know how you go please.

Ask Your Own Computer Question
Customer reply replied 2 years ago
I can't find the Preferences option.
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

Which OSX version do you have?

You can find out by using this link

http://whatsmyos.com

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Ask Your Own Computer Question
Customer reply replied 2 years ago
Is that $39 in addition to the $36 I'm paying right now? I also don't want a monthly plan.
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

yes, but it is optional else we can continue here, the ,montly plan you do not have to choose, its just an option for unlimited questions else its the once off fee (which is a lot cheaper then a in house computer technician or shop).

Ask Your Own Computer Question
Customer reply replied 2 years ago
I'd like to cancel this request at this time.
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

ok.. I have marked the question to never close, so you can return at any time and we can then continue, this is no issue.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Ask Your Own Computer Question
Customer reply replied 2 years ago
How much is being charged to my card at this time?
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

I cannot see this (you can email***@******.*** which is customer service for this information) but nothing more then the initial deposit you made.

Ask Your Own Computer Question
Customer reply replied 2 years ago
Would that be the $5 initial deposit or $36?
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

yes, if that's what was initially deposited then nothing more then this.

Ask Your Own Computer Question
Customer reply replied 2 years ago
$5 or $36?
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

I cannot see this, I am just an engineer, but if you email customer service on***@******.*** they can tell you this.

Ask Your Own Computer Question
Customer reply replied 2 years ago
I suppose if I say OK then they charge me the $36 so I'm going to have to rate your response as poor because my issue was not solved. Thank you for your time.
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

No, the rating has not bearing on the charger, anything paid has already been paid

Ask Your Own Computer Question
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

rating me poor has no effect on what you already paid, it only means I have a complaint lodged against me.

Ask Your Own Computer Question
Customer reply replied 2 years ago
My OSX version is 10.9.2.
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

ok... sorry I am confused here, you want to stop and then you want to give me a poor rating... and now your telling me your OSX version.

If I am receiving a poor rating from you then I would opt out of this question, as I do not believe I deserve a complaint against me as I have not been rude in anyway.

Can you please clarify what it is you actually wish to do?

Ask Your Own Computer Question
Customer reply replied 2 years ago
I don't wish to issue a complaint against you. I just noticed in your earlier response that you had asked what OSX version I have and found it in my records. If you could assist me with that I am willing to pay the $36 and will resubmit my rating.
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

ok, then you will have Safari, then Preferences, it is at the top of the screen in Safari, you click the word Safari, then you click Preferences.

Ask Your Own Computer Question
Customer reply replied 2 years ago
Sorry for the confusion. I just noticed the message about free support again. I would like to get the free 1 week trial with the option to cancel the monthly subscription at any time.When I click on Safari the Preferences option isn't highlighted and I'm not able to select it.
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

you will have to contact***@******.*** for this as I mentioned I am just an engineer here.

Ask Your Own Computer Question
Customer reply replied 2 years ago
O.K. I'll just click the Start My Free Trial button and see what happens.
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

o.k.

Ask Your Own Computer Question
Customer reply replied 2 years ago
Hello:I am not able to click the preferences button under Safari because that link is not highlighted.
Ask Richard Your Own Question
Richard
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 41,026
41,026 Satisfied Customers
Experience: Over 20 years of consulting to the IT industry

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
On 12/12/17 I received a computer alert stating that my
On 12/12/17 I received a computer alert stating that my computer had a Zeus Virus and not to turn it off. they gave me a phone number to call to correct the problem. I know little about computers so I… read more
ChrisC
ChrisC
PC Technician
Associate Degree
660 satisfied customers
After the Windows 10 upgrade I am unable to right click,
Hi, after the Windows 10 upgrade I am unable to right click, with my mouse, and send a document. I can open a new mail file and attach the document ok. Also I have a program from Team 4 ShareO which s… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
How do I deactivate disk write protection on my pfaff 2170
how do I deactivate disk write protection on my pfaff 2170 card I run windows 10 … read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
They question both my user name and password, H P 19 Windows
I was refused heplto get to aol mail because they challenged both my user name and password. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
Justs changed internet and mobile phone provider from
justs changed internet and mobile phone provider from Telstra . I was told this can take 48 hours, but I want to use existing internet access today and the computer[given to me] recognizes my new emai… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
197 satisfied customers
Spoke with tech yesterday got my icons back and apps tried
spoke with tech yesterday got my icons back and apps tried to load pc game for grandson now its all gone again tried to restore computer but wont let me… read more
Kris R
Kris R
IT Manager
Computing
2,648 satisfied customers
I was warned about two dangers to my computer security
I was warned about two dangers to my computer security called Meltdown and Spectre. I was told to be sure my computer was updated to avoid these problems. Can you help me with this? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
My computer will not come on, how do I know if it is my cord
My computer will not come on, how do I know if it is my cord or something else. I cannot find a cord at best buy. … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I have a paypal account and forgot my password. I am not
I have a paypal account and forgot my password JA: When did you last update PayPal? Customer: I am not sure, maybe a couple of years JA: What have you tried so far with your PayPal? Customer: Placing … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I was going through pages following a story and my computer
I was going through pages following a story and my computer is making a noise and a recording is telling me to call(###) ###-#### The recording is saying that this is a critical alert from Microsoft a… read more
Cris
Cris
58 satisfied customers
Just got a new compter how do i put norton on this compter.
https://ca.norton.com/?lsModal=1i just got a new compter how do i put norton on this compter … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
446 satisfied customers
I'm really having trouble getting my email. It pops up a
I'm really having trouble getting my email. It pops up a message about an IMAP password, Ive tried every password ***** have used and its not right. … read more
Richard
Richard
Computer Specialist
41,026 satisfied customers
I don't know I've done something or clicked onto some thing
I don't know I've done something or clicked onto some thing that's upset every thing it's an iPad I've tried putting my pass word in the old one but it's saying it's wrong it's the only one I've used … read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
Went into Safe Mode. Previously signed in with PIN. Now
Went into Safe Mode. Previously signed in with PIN. Now asking for ASUS login which is displayed but password *****'t work … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,275 satisfied customers
I have a question in regards to animation. Why would I
Hi I have a question in regards ***** *****Why would I choose 2D over 3D and vice versa? I don't mean production and cost wise. Is there aspects to consider such as concept, art, demographic, etc. tha… read more
F. Naz
F. Naz
CA Finalist & Completed B.com
277 satisfied customers
Shows the message" this application prevents computer from
shows the message " this application prevents computer from shutdown." Icon of the application does not resemble any of applications on the computer. … read more
technicalcat
technicalcat
Computer Science
838 satisfied customers
What's going on with AI Suite 3 v.1.01.03 and Windows 10
What's going on with AI Suite 3 v.1.01.03 and Windows 10 1709? Getting RPC fail popup. … read more
Kris R
Kris R
IT Manager
Computing
2,648 satisfied customers
I KEEP GETTING A MESSAGE THAT MY USER AND ROAMING ADDRESS IS
I KEEP GETTING A MESSAGE THAT MY USER AND ROAMING ADDRESS IS WRONG … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
781 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x