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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37882
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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I think I might have fallen into a trap set by a scammer. I

Customer Question

I think I might have fallen into a trap set by a scammer. I have been trying to get some help from Microsoft, as that is who they said they represented. I want to know is there a phone number Microsoft will answer? I normally get 'Hang up and try again, this is a recording."
Can you help by giving me a real live person I can talk to, either directly of on Skype or typing messages.
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry. I'm an independent computer tech; I will help you with this.

How did you get into contact with them?

Do you have windows xp, vista, or 7, or 8, 10?

What's the issue with your computer?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Viet - Computer Tech replied 1 year ago.

I do live online support. Can I connect remotely to your computer, and troubleshoot any issue on your computer together with you? Please reply at the box below. Thank you.

Customer: replied 1 year ago.
I am a little 'gun' shy and I will play this out very cautiously. Sorry if that offends you but I am very concerned about opening my computer to strangers. I am sure you might understand. The lot i GOT caught up with before seemed quite authentic and were very nice. However, I caught the cc and cancelled before they could get my money. Oh they asked for 285.00 and if they were honest and above board I would have been happy to pay for the service.
Expert:  Viet - Computer Tech replied 1 year ago.

I'm sorry. We have an A+ service rating at the Better Business Bureau website:

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403

But I can certainly help you by writing at this web page.

That was certainly a scam; they just want your money. Please always ignore any popup window message or any email message or any phone call that you do not know or that you are not expecting.

Microsoft has written an article about phone scams at the website below:

http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx

Do you have any further question? And/or do you need help with any computer issue?

Expert:  Viet - Computer Tech replied 1 year ago.

If you need anything else, please reply at the box below any time, so I can help further. Also, can you please take a moment to rate my service today by clicking on the 5-star icon at the top, then click on Submit when it shows up. Thank you very much,