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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 37547
Experience:  Over 20 years of consulting to the IT industry
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When my computer starts it ask password which it has never

Customer Question

when my computer starts it ask for a password ***** it has never done before.
my computer is about 2 yrs old. How can I can I open my compurter
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

It appears someone enabled the password ***** the computer.

Can you attempt this please.

turn off the computer

turn it on and keep tapping F8 until you get to a menu.

Choose Safe Mode.

This should get you into Windows in Safe Mode (you wont have internet but it is not needed for this).

Once in, click Start, and type in

System Restore

Press enter and follow the onscreen instructions to perform a Restore from the last Restore point.

Once completed, tell me if you can now start into Windows normally please.

Thank you

Customer: replied 1 year ago.
I have done what you said and steal at start up it is steal asking for a pass word.
I think someone took over my computer and did one has access to my computer.
Expert:  Richard replied 1 year ago.

can you tell me please the make and model of the computer?