How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I recently downloaded Windows 10. I had Windows 7. I

Customer Question

I recently downloaded Windows 10. I had Windows 7. I prefered Chrome as my browser but when I downloaded or switched----now I can't find Windows. I don't even know how to turn my computer off. I am not a very computer savy person. Can you please help me?
Submitted: 1 year ago.
Category: Computer
Expert:  Matt replied 1 year ago.

Hi, and welcome to Just Answer. My name is ***** ***** I will be assisting with your question.

Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Matt replied 1 year ago.

I'm sorry, I'm not able to take phone calls at the moment. Would you like me to set up a remote session instead, which will allow me to connect directly to your screen and assist you quickly with resolving the issue that you are facing?

Customer: replied 1 year ago.
No. Just cancel everything!
Expert:  Matt replied 1 year ago.

Don't worry; there is no extra charge for the remote session. If you are uncomfortable with the remote session, I can provide you the steps on this chat itself.

Expert:  Matt replied 1 year ago.

So, is your Internet Explorer or Chrome browser missing in Windows 10?

Customer: replied 1 year ago.
Expert:  Matt replied 1 year ago.

Ok, no worries. Thanks for using JustAnswer.