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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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The headphone wire broke off inside the connection on my

Customer Question

The headphone wire broke off inside the connection on my Toshiba lap top. the people at BEST BUY say it can't be repaired.
as the connection is inside I now have no sound.
the computer is about two years old
What can I do ???
Submitted: 1 year ago.
Category: Computer
Expert:  RickBrown replied 1 year ago.

Hi, my name is ***** ***** I will be helping you.

Your best bet is to find a local computer repair shop, or an electronics repair shop.. Best Buy is not really equipped to handle such things. Any competent service technician can fix this.

Expert:  RickBrown replied 1 year ago.

If you give me your zip code, I could assist you in finding a suitable repair shop.

Customer: replied 1 year ago.
we have a warranty for this computer through FUTURE SHOP but BEST BUY took them over and won't honor the waranty
I have took the computer to two other computer repair places here in North Bay ON Canada P1B 2G1they all say that they can't
disable the speaker jack nor do they have tools to reach in to pull the broken piece of speaker wire out
Ken Turcott North Bay on.(###) ###-####
Expert:  RickBrown replied 1 year ago.

OK. well since that is the case, you will need to contact Toshiba directly, and setup an RMA.. ( return merchandise authorization )