For Online Computer Support, Ask a Computer Technician
Hi there and welcome
The problem your having is your trying to open a new account using the email address that you already have. This person that owns that account is you and this is who it is referring to. You cannot create a new account using your existing email address, else anyone could take over anyone elses account.
Can you tell me please, what exactly happens when you try to reset the password ***** your account?
Please let me know.