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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am unable to successfully load the head set to my

Customer Question

I am unable to successfully load the head set to my computer. I have tried several times and given the notice, it was unsuccessful. I have a HP model p6774y, AMD Phenom 11 x4 840 T 2.90 gz processor with 6.00 GB of RAM, 64 pit operating system, Windows 7
Please advise
Thank you
Submitted: 1 year ago.
Category: Computer
Expert:  RickBrown replied 1 year ago.

Hi my name is ***** ***** you tell me what model headset you are using?

Customer: replied 1 year ago.
It is the headset that came with the Rosetta Stone package. It is recognized under the phone setup of the software as "Realtek High Defini - master volume. My HP computer has two inserts, one for microphone one for head phones. I placed the only plug in the microphone insert.
Expert:  RickBrown replied 1 year ago.

Does the headset have 2 plugs on the end? One for the mic and one for the headphones?

Customer: replied 1 year ago.
No, just one
Expert:  RickBrown replied 1 year ago.

Yeah, you need a splitter.. Right now your headset has the mic and sound combined into one plug. You laptop has inputs for each.. You need this to make your headset work with your laptop.

Customer: replied 1 year ago.
I do not have a laptop. I will have to return the package to HSN for a refund. However, before, I send it back, can another headset with a USB work?
Customer: replied 1 year ago.
Please advise
Customer: replied 1 year ago.
Since, I have not heard from you, I am closing this request as an unsuccessful attempt to solve my issue.
Expert:  RickBrown replied 1 year ago.

Yes A usb Head set will work as well.